VaNeptune Mechanical (“VaNeptune”, “we”, “us”) respects your privacy. This policy explains what personal information we collect, why we collect it, and how we use and protect it. It applies to our website (vaneptune.ca) and to enquiries made through our advertising, including our Facebook and Instagram lead forms.
What we collect
When you request a quote or an assessment — through our website, by phone or email, or through a Facebook or Instagram lead form — we may collect:
- Your name, phone number, email address, and city
- Details about your property and project that you choose to share, such as the type of home, your current heating system, your installation timeline, and whether you want help checking rebate eligibility
Our website also uses standard cookies and similar technologies to operate the site and understand how it is used, including a language-translation tool. You can control cookies through your browser settings.
How we use your information
We use your information only to:
- Respond to your enquiry and contact you about your project
- Provide quotes, building energy assessments, and heating and cooling services
- Help you check eligibility for government energy-efficiency rebate programs and support your applications, where you ask us to
- Operate and improve our website and services
We do not sell your personal information. We share it only when needed to provide the services above — for example, with rebate program administrators when you ask us to support an application — or when required by law.
How we protect and keep it
We take reasonable steps to keep your information secure. We keep enquiry information only as long as needed for the purposes above or as required by law, and then delete or anonymize it.
Your choices
You may ask us at any time to see, correct, or delete the personal information we hold about you, or to stop contacting you, by contacting us at info@vaneptune.ca or +1 778-791-6176.
Contact us
VaNeptune Mechanical
1508–688 Abbott Street, Vancouver, BC V6B 0B9
Email: info@vaneptune.ca
Phone: +1 778-791-6176
This policy may be updated from time to time; the current version will always be posted on this page.
